About Us

Horse Ost is part of Zoo Ost Ltd, which covers all aspects of osteopathic care for people, animals and birds. Tony Nevin graduated from The European School of Osteopathy in 1988 and since then has pioneered the successful application of osteopathy to treat over 300 species of animals and birds, along with running thriving human clinics in Cheltenham and Stroud, Gloucestershire.

Opening Hours

Monday   8.30 - 7.00

Tuesday   8.30 - 7.00

Wednesday   8.30 - 7.00

Thursday   8.30 - 7.00

Friday   8.30 - 7.00

Saturday   Emergencies only

Sunday   Closed

Get In Touch

Correspondance address:
Horse Ost, Harmony,
29 Alstone Croft, Cheltenham,
Glos. GL51 8HB


T +44 (0)1242 221153
M +44 (0)7831 759339
E tonynevin@blueyonder.co.uk

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Privacy Policy

Terms & Condition ("Terms")

PLEASE READ these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.zooost.com website (the "Service") operated by Zoo Ost Ltd ("us", "we", or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Zoo Ost Ltd.


Zoo Ost Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Zoo Ost Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.


These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Contact Us
If you have any questions about these Terms, please contact us.

Effective date: May 20, 2018
As with everything we do at Zoo Ost Ltd, we are committed to maintaining the trust and confidence of our visitors to our website. Most importantly, we want you to know that Zoo Ost Ltd is not in the business of trading, renting or selling information that has been given to us in confidence - whether that be in person or via online methods. The practice of selling information is not something we would ever consider. Ever. This privacy policy outlines the when, why and how we use the limited amount of data we do receive from your visit to our website.
Zoo Ost Ltd ("us", "we", or "our") operates the http://www.zooost.com website (the "Service").
This informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from the adjacent column on this page.


Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected


Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:


Cookies and Usage Data


Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.


We do not use cookies to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us. With this in mind, we most certainly will not share your information with other companies.


Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.


More advice on Cookies:
You can set your browser to accept or reject all specific 'cookies'. You can also set your browser to alert you each time a 'cookie' is presented to your computer. You can delete 'cookies' that have been stored on your computer but remember, if you prevent our website from placing 'cookies' on your computer during your visit, or you subsequently delete a 'cookie' that has been placed, it will not be possible for you to use our website effectively.


By disabling your 'cookies' from the browser settings, you will be restricting the 'cookies' that Zoo Ost Ltd uses to manage its website and this will have an impact on how the website will function. This will apply to all websites once 'cookies' are disabled via your browser settings and not only the Zoo Ost Ltd website.


If you would like to restrict or stop 'cookies' that are set by us and other websites, you can do this through your web browser settings. Instructions on how to do this can be found at the Information Commissioner's Office website https://ico.org.uk/for-the-public/online/cookies/. For information on how to restrict or block 'cookies' on your mobile phone, you will need to refer to your handset user guide.


Cookies on our website

Name: BIGipServer#
Expiry: Session
Cookie purpose description: Used to distribute traffic to the website on several servers in order to optimise response times.


Name: TS#
Expiry: Session
Cookie purpose description: Webserver functionality.


Name: lang
Expiry: Session
Cookie purpose description: Remembers the user's selected language version of a website.


Name: guest_id twitter.com
Expiry: 2 years
Cookie purpose description: Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.


Name: i/jot/syndication
Expiry: Session
Cookie purpose description: Twitter service syndication.


Name: personalization_id
Expiry: 2 years
Cookie purpose description: Allows a personalised experience depending what device is being used to access the service.


Name: VISITOR_INFO1_LIVE
Expiry: 179 days
Cookie purpose description: Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
YSC youtube.com
Expiry: Session
Cookie purpose description: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.


Use of Data
Zoo Ost Ltd uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues.


Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.


If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.


Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Zoo Ost Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure Of Data


Legal Requirements
Zoo Ost Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Zoo Ost Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability


Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.


These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Typical service providers are: Mixcloud, Twitter, Youtube, Instagram and Feedwind. We use media 'feeds' on our website to keep our website full of fresh content that gets pulled in directly from our own social media accounts.


Links To Other Sites
Our Service contains links to other sites that are not operated by us. If you click on an affiliated company/person's link, you will be directed to that company/person's site. We have great working relationships with companies/people we feature on this site, but, as with visiting any website, we strongly advise you to review their Privacy Policy. We have no control over and assume no responsibility for the content, privacy policies or practices of any other websites apart from our own.


Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").


We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: tonynevin@blueyonder.co.uk
By phone number: 01242 221153
By mail: Flamefighter House, The Reddings, Cheltenham, Gloucestershire GL51 6RY


Access To Your Personal Data
Under the 2018 General Data Protection Regulation, you are entitled to view, amend or delete the personal information that we hold. Email your request to our data protection representative Tony Nevin at tonynevin@blueyonder.co.uk

 

Please note: Osteopathic consultations are via veterinary referral

Need a Veterinary Referral Form? Click HERE to download

To book an appointment call us on +44 (0)1242 221153